Troubleshooting Guide

Learn how Armorwatch works

All Armorwatch products are manufactured with the highest quality standards to provide a positive experience to all our customers.

We've created this troubleshooting guide to offer solutions to any issues you may encounter with your new smartwatch.

It is important to understand how your new product works to ensure you are satisfied and can use it to its fullest.

IF YOUR PROBLEM IS NOT LISTED IN THIS GUIDE, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM AT INFO@ARMORWATCH.SHOP AND WE WILL GET BACK TO YOU WITHIN 24 HOURS.

Important, before we start...

It is very important that you understand some details about our smartwatches.

Our smartwatches are designed to withstand extreme conditions and situations where other smartwatches would not last. However, they are not indestructible/unbreakable. Please do not subject your smartwatch to excessive stress tests with the aim of destroying it for fun. Unfortunately, we will not be able to replace your product if this happens.

You can read SMS or notifications on your smartwatch, but you cannot reply to them. The reason for this is that this particular feature is extremely expensive and would significantly increase the costs of our products. There is no smartwatch on the market that allows you to reply to messages and costs less than 500 USD. Keep this in mind.

All Armorwatch smartwatches have built-in apps that make your experience as good as possible. However, you will not be able to install external apps on the watch. As mentioned above, there are some features that would make the product cost 5 times the price, and we always strive to offer a better solution at the lowest possible price.

This applies to all smartwatches on the market, not just Armorwatch. You may experience a certain tendency for deviating statistics/data, which is within a margin of error of about 5-10%. This is because we are always on the move and smartwatches do not sit perfectly/tightly on the wrist all the time. Keep that in mind.

READ THIS: MOST PROBLEMS YOU MAY EXPERIENCE WITH YOUR SMARTWATCH CAN OFTEN BE SIMPLY SOLVED BY CHECKING THE FOLLOWING:

Make sure you have the latest version of our Dafit (app). To check this, open the App Store on your smartphone, search for our app in the list and tap "UPDATE".

Please make sure you have given all permissions for our app to fully pair with your smartphone. Just go to your phone settings, look for our app and make sure you give our app all access.

Make sure you allow our app to have full access to your location via your smartphone. This is optimal for the app to function smoothly.

Make sure your Bluetooth is connected to your smartphone. You can also check this by opening the app and making sure the connection is successful.

Make sure all settings in Dafit (the app) are enabled and working correctly on your smartwatch.

Reset your smartwatch to factory settings.

Reinstall Dafit (the app) and then connect your smartwatch again.

About the connection:

  • IF YOU ARE MORE THAN 10 METERS/32 FT FROM YOUR SMARTPHONE, THE WATCH WILL BE DISCONNECTED FROM THE PHONE AND YOU WILL HAVE TO PAIR IT AGAIN.

  • IF YOU HAVE PROBLEMS WITH COVERAGE IN YOUR LOCATION, THE SMARTWATCH CAN BE DISCONNECTED FROM YOUR PHONE.

  • IF YOU CONNECT YOUR PHONE TO ANOTHER DEVICE VIA BLUETOOTH, YOU MAY NEED TO CONNECT THE SMARTWATCH TO THE APP AGAIN.

  • IF YOUR SMARTPHONE RUNS OUT OF BATTERY, YOU MAY NEED TO RECONNECT THE SMARTWATCH TO THE APP.

  • IF YOU DO NOT KEEP DAFIT (THE APP) RUNNING IN THE BACKGROUND, THE DEVICE MAY DISCONNECT AND YOU WILL HAVE TO CONNECT AGAIN.

Can't find the solution? Check below.

Please connect your smartwatch to the USB charging cable and wait about 30-60 minutes before turning it on. If the problem persists, try different charging docks and locations to ensure whether it is a problem with the socket or not.

Please check if the smartwatch is fully connected to the app according to the instructions in the app.

NOTE: IF YOUR SMARTPHONE HAS THE "DO NOT DISTURB", SNOOZE MODE OR SILENT MODE ACTIVATED, YOU CANNOT RECEIVE ANY NOTIFICATIONS ON YOUR SMARTWATCH.

NOTE: If you close the app in the background, you cannot receive any notifications on your smartwatch.

NOTE: If you do not allow all permissions to use the app on your smartphone, you cannot receive any notifications.

Please make sure you have completed your profile in the app, i.e. weight, age, height or other information needed.

If the problem still persists, please reset your smartwatch to factory settings and try again.

NOTE: TRACKING MAY HAVE 10-15% VALUES DIFFERENT DUE TO MOVEMENT, ENVIRONMENT, WRIST MOVEMENT AND ALGORITHM CHANGES.

First of all, make sure your smartwatch is properly adjusted on your wrist to ensure accurate tracking.

If you are an Apple user, you can also connect your smartwatch to the Health app to get even more accurate readings.

NOTE: TRACKING MAY HAVE 10-15% VALUES DIFFERENT DUE TO MOVEMENT, ENVIRONMENT, WRIST MOVEMENT AND ALGORITHM CHANGES.

Please lower the screen brightness on your smartwatch to save battery, and turn off unnecessary notifications, which will increase battery life.

The smartwatch also has a battery saving feature. Please activate it if necessary.

Turn off the screen from lighting up when you lift your arm or change the time it stays lit after you lift your arm to 5 seconds.

NOTE: Please note that the Bluetooth calling feature can drain battery if used heavily.

live_help

If you have any of the following problems:

  • My Armorwatch is completely black and nothing happens.

  • My Armorwatch won't start.

  • My screen has frozen and doesn't look right.

  • The touch has stopped working.

Please write to us at info@armorwatch.shop. Please provide your order number, address, describe the problem and attach a video or picture so that we can help you as efficiently as possible.